Privacy policy

Last updated: 1.11.2025

Privacy Policy

At GRANDSTELLIS, your privacy matters. We respect your personal information and are fully compliant with UK GDPR. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

  • Personal details: Name, email, delivery and billing address
  • Payment information: Processed securely by trusted third-party payment providers
  • Device & browsing information: IP address, browser type, pages visited, and site activity for analytics and performance

2. How We Use Your Information

  • To process orders and provide excellent customer service
  • To prevent fraud and protect your purchases
  • For marketing communications (only if you opt in)
  • To improve our website, products, and services

3. Cookies

We use cookies to enhance your browsing experience, improve website performance, and for analytics purposes. You can disable cookies in your browser if you prefer, but some features may not work correctly.

4. Sharing Information

We respect your privacy and never sell your personal data. We only share information when necessary with:

  • Payment processors to securely handle transactions
  • Shipping partners to deliver your orders
  • Trusted suppliers for order fulfillment
  • Legal authorities when required by law
  • We may share your information only when necessary with trusted third-party partners who assist with order processing, fulfillment, and delivery within the United Kingdom.

5. Data Retention

We keep your personal data only as long as necessary to process orders, comply with legal obligations, and maintain accurate records. After that, your data is securely deleted.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion or restriction of your data
  • Withdraw consent to marketing communications at any time

To exercise your rights or for any GDPR-related queries, please email us at support@grandstellis.co.uk. We will respond promptly and transparently, typically within 30 days.

7. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

8. Contact Us

If you have any questions about this privacy policy or how your data is handled, contact us at support@grandstellis.co.uk.